Terms of use
Intellectual property or copyright, or otherwise copyright, are the exclusive copyrights of their work. They are licensed by the law for some time to prohibit third parties from using the work without the author's permission.
The website www.ankatours-rhodes.gr was created to provide information and services to its visitors. Its use is governed by these terms and conditions, which visitors are invited to read carefully and to comply with. In any case, the stay of the visitor on the pages of this website and the use of any information provided through these pages implies the unconditional acceptance of these terms and conditions.
Intellectual property rights
All content of the Website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of our company and are protected under the relevant provisions of Greek law, European law and international conventions.
Any copying, analog - digital recording and mechanical reproduction, distribution, transfer, download, processing, resale, derivative work or misleading the public about the actual provider of the content of the sites is prohibited. Any reproduction, reproduction, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of us or any other legal right holder of the above copyright.
Security
Confidentiality is self-evident and all information transmitted by the user - member to us via the contact form or subscribe to the newsletter is confidential and we have taken all necessary steps to use it only to the extent necessary. framework of services provided. Some of the measures taken are the following:
Only authorized employees have access to your information information and only when necessary.
We do not disclose any user information unless it has written authorization from you or is required by a court order or other public authority's decision.
If we use third parties to support our systems, we take care to ensure confidentiality.
You can ask for any details kept for you as well as correct them if you can substantiate the error.
For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.
Newsletters (newsletters)
- We don't often send out newsletters.
- We have no responsibility if newsletters are not delivered to their destination. Newsletters may end up in the spam / junk folder, so please check this folder regularly.
- If for any reason you want to unsubscribe from the newsletter area, you can type in your Email and press the delete button on our homepage (in the Newsletter area). At the top of the page you will see a message that your Email has been successfully deleted from our list.
- We do not provide third-party information about your name, surname, mobile phone and Email.
Cookies
A website can use cookies to determine if anyone has visited a site before and record information about what it did (navigated).
Website owners can use session cookies to identify the visitor. Session cookies are small pieces of code that are stored in the visitor's computer memory, do not access any document or file from their computer, and are only used to facilitate the visitor's access to specific services and for statistical purposes to determine the areas in which the services of this site are useful or popular or for marketing purposes. The visitor can configure their server to not receive session cookies, either in whole or on a case-by-case basis. In such a case the visitor will not be able to access these services further.
More information on cookies can be found at www.allaboutcookies.org.
BOOKING YOUR RESERVATIONS
In order to be able to respond to your requests in the best way possible, please send us your requests 1-2 days before.
If you have already proceeded with your booking and your email requires immediate attention due to any emergency, please indicate in the subject field: URGENT.
CONFIRMATION OF RESERVATIONS
Please provide your preferred service you would like us to confirm.
If you need to make CHANGES IN YOUR RESERVATION, please send us an email with your full name and the amendments you would like to make.
This is important so that your service information is correct in our system.
TERMS OF USE FOR PRIVATE TRANSFERS
For arrival transfers to Rhodes Airport, you must provide your flight number, your full name and date of arrival. For arrival transfers to ports, please provide ferry’s name, full name and date of arrival.
We do not guarantee accuracy of service if you do not provide us with your correct flight number/ferry’s name.
If at the airport/port you are unable to spot your driver, please do NOT exit or leave the airport.
Send us an email marked as URGENT or use Viber or WhatsApp applications and we will help you locate your driver, or vice versa.
AIRPORT MEETING POINT & MEETING TIME
Your driver will arrive at the meeting point for your airport pick up at your scheduled flight arrival time, according to the flight information provided to us by the airport and/or airline.
Please note that in case the meeting point is crowded with other drivers or it is not possible for us to stand there, your driver will still be in the arrival hall holding a sign with your name.
Drivers are not permitted to wait for clients in restricted areas such as baggage claim.
AIRPORT WAITING TIME
Your driver will wait at the airport no more than 1 hour after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour.
We will retain your driver longer than only 1 hour if we are promptly notified of any arrival changes.
We cannot guarantee car service if we do not hear from you within 1 hour of your flight’s arrival.
EARLY ARRIVAL FLIGHTS
If your flight arrives unexpectedly much EARLIER than the originally scheduled arrival time you booked with us, you are kindly requested to send us an email or a message to the WhatsApp number that we have on our site and we will guide you.
We only guarantee service for the originally scheduled flight arrival time.
CANCELLED FLIGHTS / MISSED FLIGHTS
If your flight is cancelled, if you missed your flight or if you will be arriving with a different flight and at a different time or different terminal, please send us an email or a message to the WhatsApp number that we have on our site and we will guide you.
Failure to notify us of any delays may result in our inability to provide you with car service.
ADDITIONAL PASSENGERS
Any last minute addition to the number of passengers must be submitted at least 24 hours in advance so we can update your reservation and revise the new price of the tour. In order to comply with Greek Authorities and security, we can only transport the number of passengers declared in the reservation voucher we have to present when asked by security.
FOR LAST MINUTE CHANGES
For any last minute change, e.g. pickup or arrival time, please inform us of the new information via email and include your full name on the reservation. If any change is urgent, please feel free to use Viber and WhatsApp applications.
To avoid miscommunication which will result in incorrect service, we don’t advise making changes through 3rd party persons.
WHAT THE PRICE INCLUDES
The price of the tours includes professional vehicle with certificated licensed English speaking driver, Greece VAT tax, fuel, insurance, and parking fees.
WHAT THE PRICE DOES NOT INCLUDE
Tour prices do not include entrance fees to monuments, museums, or any other sites visited, lunch or other personal expenses, except stated otherwise.
In case you need a specialized tourist guide to accompany us to our trip or tour you should mention it is charged extra.
PAYMENT OPTIONS
ANKA Tours accepts the following payment methods:
1. In Cash (Euro) for amount up to 499 euros at the end of the service. If you require an ATM machine, your driver will assist you locate one and ensure your safety.
2. Combination of 30% cash and 70% credit card at the end of the service (VISA, MasterCard) for amount above 500 euros.
3.Transactions for 100% payment with credit cards has to be required in advance
Important Note: Every payment will be done at the delivery. We do not accept American Express (AMEX)
SAFETY
Our vehicles are regularly maintained for optimal safety and performance.
By booking any services via this website you accept that vehicles are mechanical objects and subject to various unpredictable malfunctions that can happen unexpectedly during your service. At any unpredictable malfunctions or accident, all passengers are covered by the driver’s insurance.
At no time will you hold ANKA Tours responsible or liable for any vehicle malfunctions mechanical or otherwise or issue public complaints for matters beyond our control.
IMPORTANT
If legal driving speed makes you feel uncomfortable, it is your obligation to inform your driver, and if it is safe to drive at a lower speed your driver will oblige.
USEFULL INFO
1. Hotmail, Aol, Comcast and various other email clients will frequently categorise any email message from an unknown address as unwanted commercial email, or SPAM. In order to ensure the delivery of our emails, please add our email address to your address book. Also, if you use a SPAM filter, please be sure to include our email as a legitimate sender of email communication.
2. When waiting for a reply, please consider the time difference! We usually reply to your e-mail within 24hrs but, because of the volume of requests we receive, it may take up to 48 hrs during heavy season. If you do not hear from us within 48 hours we may not have received your e-mail so please, send it again and we will get back to you.
